Frequently Asked Questions


Some questions that you may have about Anchorage Counselling and counselling in general are answered below. Should you have an enquiry not covered below, please contact Anchorage Counselling.


Tel: 0468 853 871



How can I make an appointment?

To make an appointment contact Janet via phone 0468 853 871 or email  

You may also book through here.

Professional qualifications

Your counsellor is a Member of the Psychotherapy and Counselling Federation of Australia  (Clinical Reg No: 25282), having completed a Bachelor of Social Science (Counselling) and Master of Counselling Practice qualification and is committed to ongoing professional and personal development.

Location and opening hours

Anchorage provides face to face counselling strictly by appointment only:


Gawler, South Australia 5118
Hours of Business:​​

  • Friday 11.00 am – 5.00 pm only

Harvest Community Care,

Salisbury East, South Australia 5109 

Hours of Business:​

  • Tuesday 11.00 am - 7.00 pm

  • Wednesday 11.00 am - 7.00 pm

  • Thursday (alternate)


Phone and video Counselling

Phone or video counselling is available on request. Standard fee to be paid 24 hours prior to the appointment. 

Please contact 0468 853 871 or email  to arrange an appointment.

Please note this kind of counselling is suited to individual counselling only.


Fees for counselling are reasonably priced.  When considering a counsellor, it is important to factor in training, experience and qualifications.  

Each individual counselling session is charged at the rate of $90 per hour with Saturday consults incurring a $110 fee (strictly by appointment only). If required, you are welcome to request additional time when booking and this will be charged at the rate of $90 per hour, or part thereof. 

Private Health Care Rebate

Anchorage Counselling is a Medibank Recognised Provider. Rebates for Medibank Private members holding the appropriate cover is available for face to face counselling.

Employee Assistance Programs (EAP)

Anchorage Counselling is registered with Employee Assistance Programs. Please contact your eligible EAP to arrange an appointment.

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  • D'Accord


Anchorage Counselling can accept plan-managed and self-managed plans.  Invoices will be provided to you or your plan manager.

Do I need a referral from my GP?

A referral or Mental Health Care Plan is not required from your GP to access counselling. 

How do you take payment for your counselling sessions?

Payment can be made by cash or credit card. Cash and credit card payments can be processed at the end of each session. A receipt will be provided for each session.  Invoices may be arranged in special circumstances and must be paid within 24 hours.

How long do sessions last?

Sessions are typically 60 - 80 minutes.

If longer sessions are required, this can be arranged when booking for an additional cost.

Is the service confidential?

The content of the sessions is completely confidential. There are limitations to confidentiality in certain circumstances. Please see below under “What are your confidentiality requirements”.

What are your confidentiality requirements?

What you share with your counsellor is confidential and private. No information regarding you will be shared, either verbally or in written form, with anyone, except as agreed with you under certain circumstances.


However, the law requires certain behaviours to be reported. This includes suspicions of child abuse, the risk of harm to self and/or others as well as inference to any illegal activity. As your counsellor, I will conform to the requirements of the law.

How many sessions will I need?

In discussion with you, counselling lasts as long as it is valuable to you. The sessions may be booked at intervals of your choice or need.  

Will information I submit over your website ever be given to a third party?

No information you provide through our website will ever be given, sold or shared with a third party. View Privacy Policy here.


Be Supported

  • Bachelor of Social Science (Counselling)

  • Master of Counselling Practice

  • Member of Psychotherapy and Counselling Federation of Australia (PACFA) - Clinical Reg. No. 25282

  • Neuropsychotherapy practitioner

Ready to take the next step?
Make an enquiry

Shop 3, 141 Murray Street, 

Gawler SA 5118

3/76 Daphne Road, 

Salisbury East SA 5109


Tel: +61 468 853 871


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© 2020 Janet Burford. All Rights Reserved.