Frequently Asked Questions
Some questions that you may have about Anchorage Counselling and counselling in general are answered below. Should you have an enquiry not covered below, please contact Anchorage Counselling.
Submit your enquiry online here
Tel: 0468 853 871
How can I make an appointment?
You may book your appointment online here.
You may also contact Janet via phone 0468 853 871 or email email@example.com.
Your counsellor is a Member of the Psychotherapy and Counselling Federation of Australia www.pacfa.org.au (Clinical Reg No: 25282), having completed a Bachelor of Social Science (Counselling) and Master of Counselling Practice qualification and is committed to ongoing professional and personal development.
Location and opening hours
Anchorage provides face to face counselling strictly by appointment only:
Hours of Business:
Tuesday 11.00 am - 5.30 pm
Wednesday 11.00 am - 5.30 pm
Thursday 11.00 am - 5.30 pm
Phone and video Counselling
Phone or video counselling is available on request. Please note this kind of counselling is suited to individual counselling only.
Book your phone or video counselling appt online here.
Each individual counselling session is $100 . If required, you are welcome to request additional time when booking and this will be charged at the rate of $100 per hour, or part thereof.
Private Health Care Rebates
Rebates may be available for eligible members holding the appropriate policy for face to face counselling.
Anchorage is registered with the following Private Health Providers:
Australian Regional Health Group (ARHG) which includes Police Health, St Luke's Health, Phoenix Health Fund and Emergency Services Health
Employee Assistance Programs (EAP)
Anchorage Counselling is registered with Employee Assistance Programs. Please contact your eligible EAP to arrange an appointment.
Anchorage Counselling can accept plan-managed and self-managed plans. Invoices will be provided to you or your plan manager with fees as per the NDIS price schedule.
Do I need a referral from my GP?
A referral or Mental Health Care Plan is not required from your GP to access counselling & psychotherapy.
How do you take payment for your counselling sessions?
Payment can be made by credit card, bank transfer, eftpos, direct debit or cash and required at your appointment. Invoices may be arranged in special circumstances and must be paid within 24 hours. Phone or video consults are paid prior to the appointment.
How long do sessions last?
Sessions are typically one hour. If longer sessions are required, this can be arranged when booking for an additional cost.
Is the service confidential?
The content of the sessions is completely confidential. There are limitations to confidentiality in certain circumstances. Please see below under “What are your confidentiality requirements”.
What are your confidentiality requirements?
What you share with your counsellor is confidential and private. No information regarding you will be shared, either verbally or in written form, with anyone, except as agreed with you under certain circumstances.
However, the law requires certain behaviours to be reported. This includes suspicions of child abuse, the risk of harm to self and/or others as well as inference to any illegal activity. .
How many sessions will I need?
In discussion with you, counselling lasts as long as it is valuable to you. The sessions may be booked at intervals of your choice or need.
Will information I submit over your website ever be given to a third party?
Bachelor of Social Science (Counselling)
Master of Counselling Practice
Psychotherapy and Counselling Federation of Australia (PACFA) Member
Australian Register of Counsellors and Psychotherapists (ARCAP) Member