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What  to Expect

Want to know more?

Anchorage Counselling is temporarily closed for an indefinite period of time and therefore not taking any bookings. We apologise for any inconvenience.

Frequently Asked Questions

Some questions that you may have about Anchorage Counselling and counselling in general are answered below. Should you have an enquiry not covered below, please contact Anchorage Counselling.


Submit your enquiry here

Tel: 0468 853 871


What are your hours of business?

Anchorage provides counselling services strictly by appointment only.  Appointments are telecall (video or phone) or in-person from rooms at ElizabethMake an enquiry here for appointment availability. 

Hours of Business:​

  •      Tuesday by 

  •      Wednesday

  •      Thursday

How long is a counselling appt?

Counselling sessions are one hour.  Longer sessions may be requested at the time of booking (for an additional fee).

What fees do you charge?

An individual counselling session is $125 per hour. 

Please inform your counsellor if you would like to book a longer appointment so that it can be scheduled.

How can I make an appointment?

You may book your appointment by submitting an enquiry here.

You may also contact Janet via email here or mobile 0468 853 871 and leave a message.

I will be back in touch as soon as possible!

Do I need a referral from my GP?

A referral or Mental Health Care Plan is not required from your GP to access counselling & therapy services with Anchorage Counselling.


Am I able to claim a rebate from Medicare to see a counsellor?

Medicare rebates are currently not applicable for counsellors. Refer to Private Health Policy if you hold eligible Private Health cover.

Can I claim counselling services through my Private Health Cover?

Private health rebates may be available for eligible Policy holders.  Check your individual Policy for details of eligibility. 


Anchorage Counselling is registered with the following Private Health Fund Providers:

  • Medibank Private

  • BUPA

  • AHM

  • HCF

  • Australian Regional Health Group - Police Health, St Lukes Health, Phoenix Health Fund and Emergency Services Health


Please inform your counsellor if you plan to claim on your eligible private health with any of the above Fund Providers.

Do you take NDIS plans?

Plan-managed and self-managed NDIS plans are accepted by Anchorage Counselling.

How do I pay for my appointment?

  • All attended appointments will be invoiced or paid by bank transfer in the appointment.  Payment to be made within 24 hours.  If any financial difficulties, please discuss with counsellor payment terms.

How do I claim my eligible private health rebate?

Rebates may be available for eligible members holding the appropriate Private Health policy.  Please check your provider for Telehealth appointments.  An invoice is sent to the client for payment of the counselling service which will contain the necessary information to claim the eligible rebate.  Once the invoice is paid, it is just a matter of submitting the paid invoice to claim with the appropriate health fund provider.

What is your cancellation policy?

Unless advised otherwise, it is assumed you will attend your appt, however, we understand that at times a cancellation may be necessary.  You will receive an email and sms appointment reminder 48 hours prior to your booked appointment and all appointments can be declined or rescheduled to a mutually convenient date and time at the time of receiving your reminder.  If you are cancelling or rescheduling your appointment, 24 hours notice of cancellation is required via email or text message on 0468 853 871.  Except where there exceptional circumstances, you will be charged a $50 cancellation fee where 24 hours notice of cancellation does not occur.


Is the service confidential?

The information including your personal details and the content of the sessions is completely confidential. There are limitations to confidentiality in certain circumstances. Please see below under “What are your confidentiality requirements?”.

What are your confidentiality requirements?

What you share with your counsellor is confidential and private. No information regarding you will be shared, either verbally or in written form, with anyone, except as agreed with you under certain circumstances.  However, certain behaviours are a matter of duty of care to report or contact appropriate supports or authorities. This includes suspicions of child abuse, the risk of harm to self and/or others as well as inference to any illegal activity. 

How many sessions will I need?

In discussion with you, counselling lasts as long as it is valuable to you. The sessions may be booked at intervals of your choice or need.  

What are your professional qualifications and registrations?

Your counsellor is a Registered Clinical Counsellor with the Psychotherapy and Counselling Federation of Australia (PACFA) and the Australian Register for Counsellors and Psychotherapists (ARCAP), having completed a Bachelor of Social Science (Counselling) and Master of Counselling Practice qualification and is committed to ongoing professional and personal development as required to annually renew PACFA and ARCAP registration and membership.

What therapy approaches do you use?

Using a person-centered approach, your counsellor will listen to understand what has brought you to counselling and work with you to identify your focus and resources to enhance your well-being. Your counsellor will draw from a range of approaches from training in theories such as cognitive behavioural therapy, acceptance and commitment therapy, narrative therapy, emotion focused therapy, cognitive processing therapy, neuro-psychotherapy and using instruments that enhance the work such as imagery work, internal family systems, mindfulness and skill and resource building.  Ongoing professional development and supervision ensures skills and knowledge remain relevant.

Will information I submit over your website ever be given to a third party?

No information you provide through our website will ever be given, sold or shared with a third party without your permission.  When booking an appt, some details are needed to receive reminder notices from the online booking system Setmore used by Anchorage Counselling.  This is for convenience only and no other party is permitted to this confidential information.

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