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What  to Expect

Want to know more?

Frequently Asked Questions

Some questions that you may have about Anchorage Counselling and counselling in general are answered below. Should you have an enquiry not covered below, please contact Anchorage Counselling.

 

Submit your enquiry online here

Tel: 0468 853 871

E: janet@anchoragecounselling.com.au

 

Where are you located?

Anchorage Counselling consults in rooms at Salisbury East (and Gawler once/month).

What are your hours of business?

Anchorage provides face to face counselling strictly by appointment only.

Hours of Business:​

  •      Tuesday 12:30 pm - 5:30 pm

  •      Wednesday 12:30 pm - 5.30 pm

  •      Thursday (alternate) 12:30m - 5.30 pm

  • ​     Fridays once a month at Gawler rooms​

How long is a counselling appt?

The first session of counselling is 1 hour.

Further counselling sessions are generally 50 to 60 minutes though longer sessions may be requested at the time of booking (for an additional fee).

Do you offer relationship counselling?

Please contact Anchorage counselling to discuss the need and fit.  

What fees do you charge?

An individual counselling session is $100.  Relationship counselling is $140 per session with sessions being approximately 60 - 80 minutes.

 

Longer sessions can be requested when making a booking with an additional fee incurred each half hour.

 

Please inform your counsellor if you would like a longer appointment time so that it can be scheduled.

How can I make an appointment?

You may book your appointment in the online calendar here.

You may also contact Janet via phone 0468 853 871 or email janet@anchoragecounselling.com.au.  

Do I need a referral from my GP?

A referral or Mental Health Care Plan is not required from your GP to access counselling & therapy services with Anchorage.

 

Am I able to claim a rebate from Medicare to see a counsellor?

Medicare rebates are currently not applicable for counsellors. Refer to Private Health Policy if you hold eligible Private Health cover.

Can I claim counselling services through my Private Health Cover?

Private health rebates may be available for eligible Policy holders.  Check your individual Policy for details of eligibility. 

 

Anchorage Counselling is registered with the following Private Health Fund Providers:

  • Medibank Private

  • BUPA

  • AHM

  • Australian Regional Health Group - Police Health, St Lukes Health, Phoenix Health Fund and Emergency Services Health

 

Please inform your counsellor if you plan to claim on your eligible private health with any of the above Fund Providers.

Do you take NDIS plans?

Plan-managed and self-managed NDIS plans are accepted by Anchorage Counselling.

How do I pay for my appointment?
  • Payment is required at the time of your appointment.

  • Payment can be made by direct debit, eftpos, bank transfer or cash at each appointment. A receipt will be provided.

  • An invoice can be provided with payment terms in certain circumstances such as online consults and where details are required by your private health fund provider.

How do I claim my eligible private health rebate?

Rebates may be available for eligible members holding the appropriate Private Health policy for face to face counselling.  An invoice is sent to the client for payment of the counselling service which will contain the necessary information to claim the eligible rebate.  Once the invoice is paid, it is just a matter of submitting the paid invoice to claim with the appropriate health fund provider.

What is your cancellation policy?

We understand that at times a cancellation may be necessary.  You will receive an email and sms appointment reminder 48 hours prior to your booked appointment.  All appointments can be declined or rescheduled to a mutually convenient date and time at the time of receiving your reminder.  You are asked to confirm if you plan to attend your appointment.  If you are cancelling or rescheduling your appointment, 24 hours notice of cancellation is required via email or text message. Unless there are exceptional circumstances, cancellation with less than 24 hours notice will incur a cancellation fee. 

Is phone and video counselling available?  I am unable to attend at the rooms.

Phone or video counselling is available on request. Please note this kind of counselling is suited to individual counselling only.​  Book your phone or video counselling appt online here.

 

Is Anchorage Counselling affiliated with my Employee Assistance Program?

Anchorage Counselling is registered with Employee Assistance Programs. Please contact your eligible EAP to arrange a referral to Anchorage Counselling services.

  • Acacia Connection

  • D'Accord

Is the service confidential?

The information including your personal details and the content of the sessions is completely confidential. There are limitations to confidentiality in certain circumstances. Please see below under “What are your confidentiality requirements”.

What are your confidentiality requirements?

What you share with your counsellor is confidential and private. No information regarding you will be shared, either verbally or in written form, with anyone, except as agreed with you under certain circumstances.  However, the law requires certain behaviours to be reported. This includes suspicions of child abuse, the risk of harm to self and/or others as well as inference to any illegal activity. 

How many sessions will I need?

In discussion with you, counselling lasts as long as it is valuable to you. The sessions may be booked at intervals of your choice or need.  

What are  your professional qualifications and registrations?

Your counsellor is a Clinical Member of the Psychotherapy and Counselling Federation of Australia (PACFA) www.pacfa.org.au  (Clinical Reg No: 25282) and the Australian Register for Counsellors and Psychotherapists (ARCAP), having completed a Bachelor of Social Science (Counselling) and Master of Counselling Practice qualification and is committed to ongoing professional and personal development as required to annually renew PACFA and ARCAP registration and membership.

What therapy approaches do you use?

Using a person-centred approach, your counsellor will seek to understand the problem and work with you to explore and identify the change you want to see.  Your counsellor utilises a variety of methods or approaches to strategically support and empower you to identify and move in the direction that matters to you.  These are drawn from training in theories such as cognitive behavioural therapy, acceptance and commitment therapy, narrative therapy, emotion focused therapy, cognitive processing therapy, neuro-psychotherapy and using instruments that enhance the work such as imagery work, internal family systems, mindfulness and skill and resource building.  Ongoing professional development and supervision ensures skills and knowledge remain relevant.

Will information I submit over your website ever be given to a third party?

No information you provide through our website will ever be given, sold or shared with a third party. View Privacy Policy here.